Shipping + Returns+ REPAIRS
Every piece that I create that is sold on this site is most likely a made-to-order piece. I am a single artist with no helpers in the studio. My pieces are not cast, either, so the process is much more time-consuming. Please allow for 5 business days for the piece to ship. In some cases, I can ship sooner. Please send me a note here for a speedier shipping time BEFORE YOU PURCHASE if shipping timeframe is key: ToPavanne@gmail.com
By all means my first goal with my pieces is that they have found the appropriate person...
If you are having second thoughts on a piece you purchased or a gift isn't just right...and it has been 30 days or less. Please send me a photo of your receipt and photo of the piece that you would like to return. As long as the piece hasn't been damaged or altered, I can most likely refund or exchange for the piece. Shipping costs will not be refunded.
REPAIRS (or RESIZING)
If you need an item repaired or an earring needs a match, send me a photo of the item needing the repair or earring needing a mate to: ToPavanne@gmail.com